Our Service

At Outsource-Engage, we support Financial Services firms and BPOs through every stage of the outsourcing lifecycle — from strategy and setup to delivery and optimisation.

Our approach is simple: we help you fix what's not working, strengthen collaboration, and deliver measurable performance gains.

Advisory Consultancy

Fix. Optimise. Transform.

Outsourcing success starts with clarity. We help Financial Services firms and BPOs identify what’s holding performance back — governance, process, or partner alignment.

Typical Focus Areas

  • Vendor and outsourcing health checks
  • SLA / CSAT / KPI governance design
  • Performance improvement & recovery programmes
  • Efficiency reviews & root-cause analysis

Many clients start with a 4-week Outsourcing Health Check — a low-risk, data-driven review that builds trust and delivers an actionable plan for change.

Who We Help

Financial Services:

FS firms needing independent visibility of BPO performance.

BPOs:

BPOs strengthening delivery for major FS clients.

Outcome

Clear insight. Better control. Stronger results.

Relationship Development

Relationship Development

Build collaborations that last.

Winning the contract is one thing. Delivering on it together is another. We help clients and partners strengthen alignment, trust, and engagement.

What We Do

  • Client onboarding and early-stage setup
  • Governance redesign for transparency
  • Stakeholder alignment workshops
  • Relationship recovery and reset

For Financial Services firms:

We stabilise and govern BPO relationships with accountability and transparency.

For BPOs:

We help you build stronger client relationships aligned with FS standards.

Outcome

Collaborative relationships built on engagement — not escalation.

Interim Resourcing

Interim Resourcing

Hands-on leadership when you need it most.

Sometimes, advice isn't enough — you need someone who can step in and deliver. We provide interim outsourcing and vendor-management leadership to bridge gaps, lead transitions, or stabilise operations during change or growth.

What We Do

  • Interim vendor/outsourcing management for Financial Services firms
  • Interim client-relationship leadership for BPOs
  • Crisis or continuity cover following sudden departures
  • On-site or hybrid support during transformation or scaling phases

Outcome

Immediate impact. Zero downtime. Delivery without delay.